Delivery of Goods from

At When in Home we offer a free delivery service to most of UK mainland within 5 working days.  For wooden furniture orders, delivery will normally be made within 5 working days.  For orders which do not contain wooden furniture products, delivery will be made within 3 working days.

Unfortunately, some areas are considered ‘out of range’ by our couriers.  Please see below surcharges which apply to these regions.

Please note, for all wooden furniture deliveries, our courier company will contact you to arrange a convenient delivery time slot.

Delivery Destinations:

Currently we are unable to deliver any wooden furniture orders to Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, Jersey, Guernsey, the Highlands and some areas of Scotland.  Restricted postcodes are stated below:

  • BT, IM, JE, GY, HS, PO30-41, PA20, PA34-38, PA41-49, PA60-80, PH42-44, PH49-50, ZE, K27-28

Delivery Services:

For any orders which include wooden furniture, this will be sent through Kinetic Logistics.  Delivery will normally be made within 5 working days.  Please note, Kinetic Logistics will contact you to arrange a delivery time slot at your convenience.

Orders which do not contain wooden furniture products, this will be sent using either Royal Mail, DPD, Parcelforce or UPS, depending on order size and value.  Delivery will normally be made within 3 working days.

In the event of an order containing both wooden furniture and non-wooden furniture products, this will be sent through split delivery based on the above courier details.  To simplify, this would mean you would receive a delivery of the wooden products through Kinetic Logistics and the rest of the order will be sent through either Royal Mail, DPD, Parcelforce or UPS.

Other Delivery Information:

We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions. We will make every effort to deliver your goods within the time stated on our website but we will not be liable or offer any compensation for any loss caused to you by late delivery.

For all wooden furniture orders, a speciality courier will undertake delivery.  A date and time will be suggested and agreed, however this courier will only attempt delivery once so we kindly ask all customers to ensure someone is home at the specified time to sign for delivery.  If delivery is attempted and no one is available the order will be returned to the warehouse.  Delivery can then be re-scheduled but this will incur a ‘failed delivery’ penalty charge to which will need to be paid by the end customer prior to re-delivery.

For non-wooden furniture orders, if you refuse a delivery without prior consent from When in Home or wish to cancel your order after dispatch, then you have broken your legally binding contractual agreement to accept delivery of the goods you have purchased. You will be liable for the delivery and return of delivery costs along with the 3.5% banking transaction refund fee plus a £10 administration fee.

Where offered, premium deliveries, i.e. AM and Saturday services, carry a surcharge. A third party company handles our deliveries and we cannot offer a 100% guarantee that deliveries will arrive on time (Please Note that the couriers will allow 15 minutes past the hour to complete the delivery). You will still be expected to accept the late delivery, as this is not a guaranteed service.  Please be aware that should you reject delivery the above charges will apply.

If you do not receive your goods within the stated delivery period please contact us by email and we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to check through the relevant courier website.

It is your responsibility to check the condition of the goods upon delivery before signing for them. If the goods appear damaged please state this on the delivery documentation “goods arrived damaged” this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a ‘clean bill of delivery’ or ‘unchecked’, any insurance claims against the courier for damage in transit will be void.

Items you order from When in Home may sometimes be sent in more than one delivery, even if you’ve requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately or at a later date. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order. (unless there are multiple delivery addresses or has been agreed otherwise)

If for any reason there will be no one home to accept your delivery you can leave a signed note, which the couriers need to take as proof of delivery, instructing them to leave your goods in a ‘safe’ place. By doing so you are accepting a ‘clean bill of delivery’ as When in Home will be unable to make a claim on your behalf if the parcel is stolen or has been damaged in transit.

Due to the size of certain items, on rare occasions it may be necessary to assist the delivery driver to unload your goods.

Pallet deliveries will be attempted once only free of charge. If the delivery fails for any reason it will be the customers responsibility to cover the costs.